Aliexpresshas very different rules than your average Western e-commerce site. So we try to help you by providing several guides & FAQs. You can find these guides by filtering for the "Aliexpress 101" flair. Just click on the red subtitle above. These are some of the most important FAQs: how to talk to a human on customer support and get past
Aliexpresscancelled my order but took the payment anyway. Issues & Disputes. I recently made a new account on Aliexpress to buy a pair of headphones on a discount. I tried placing the order but Aliexpress cancelled my order and still charged me for it. Since the orders (I tried ordering the item multiple times, realized I was charged for it
Formany reasons, AliExpress orders are closed. Some of them are: The order has not yet reached the customer, but you have accidentally confirmed delivery. Your buyer’s protection period has expired, so the AliExpress order has closed. The seller has canceled the order or you have canceled the order by mistake.
Oncepayment is confirmed, you cannot cancel an order. You may request the seller to cancel it. Seller is not required to do so. If seller does cancel, seller does not provide the refund, since AliExpress is holding the funds in escrow (seller does not get them until you acknowledge receipt or buyer protection expires), so requesting a refund
Ive had a few times where I go to check on the tracking of my orders and they will say "cancelled by seller," yet this pops up after aliexpress has told me the item shipped. Sometimes I worry this means the item wasn't really shipped, and I will need to find it or something similar from a different seller to order it from someone hopefully
Refund and money back when canceling an order on Aliexpress. Refund and money back when canceling an order on Aliexpress. Buyers on Aliexpress may
Itis good practice, as suggested by AliExpress, to contact the seller to ask for cancellation. Nevertheless, some sellers decide to ship things even if you do so in a timely manner In that case, (chat) customer support says you may open a dispute 10 days after it is shipped, but, to avoid opening too many disputes, I suggest you make it
Thisway you will pay for the same order twice and both payments will be credited to the AliExpress account later. You will have another problem – how to get one of the payments back. Don’t listen to your inner voice calling to cancel the order. Wait (from a few hours to a few days). Contact Aliexpress customer support for the explanations.
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Sellerdoes not hold the money, AliExpress does (money is in escrow). That is not released to seller until either you confirm receipt, or buyer protection runs out. (Yes, I'm ignoring the additional 15-days for simplicity.) The buyer has a right to cancel the order per the terms of the VISA/MC/AMEX merchant agreements. True.
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aliexpress cancel order money back